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Symposium Training FAQ

 

   

Contact GDS

 
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Who needs GDS on-site Nortel Symposium Call Center Server training?

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Do you offer web or internet based training classes?

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Is GDS training affiliated with or approved by Nortel Networks?

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Do we sell training documentation separately?

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What documentation is provided with the training?

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What is the best part of providing Symposium Training for GDS Customers?

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Does GDS offer Symposium Web Client and Contact Center Manager Administration training?

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What Symposium Training Classes are offered by GDS?

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What makes our training better?

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How do I contact GDS about Symposium training?

Who needs GDS on-site Nortel Symposium Call Center Server training?

Everyone that uses Nortel Symposium Call Center Server on a daily basis, or looks at SCCS, or Contact Center Manager Administration reports, needs Reports and Real Time displays training.  Nortel Symposium Call Center Server and CCMA are fantastic tools, but your employees need to know how to effectively use the system in your environment.  Knowledge of the Symposium or CCMA system is required if you want to know what your customers are experiencing and measure your call center staff productivity.  In your on-site training environment, your agents and incoming calls are evaluated in the Symposium historical reports and Symposium real-time displays.  This leads to a better understanding of Symposium Call Center Server by managers and supervisors.  If your managers and supervisors know how to use it, the Symposium system will allow you to improve your customers' experience in your contact center.

Do you offer Symposium, CCMA or CCMS training classes over the internet?

Yes, we have started offering our Nortel SCCS, CCMA and CCMS training classes over the internet.  We offer the same material taught in our on-site, instructor led classes, over the internet.  Our web based, instructor led training is a great value.  The online training classes allow the supervisors and managers to build the Historical Reports and Real Time Displays that will help them manage their contact center.  Contact us for a customized training solution for your Nortel SCCS, CCMA, or CCMS.  Everything is possible, when GDS is your training partner.

Is GDS training affiliated with, or approved by Nortel Networks?

NO, but we can put you in contact with customers that highly recommend our training.  We offer fast, flexible, information packed, non-Nortel certified, Symposium training.  We have trained over 2000 supervisors for AT&T Mobility.  We also provide on-site training for as few as 5 supervisors and managers.  Contact GDS for all of your Symposium, CCMA and CCMS related training needs.

What documentation is provided with the training. 

Each student receives a 40 to 120 page training guide, depending on the class, that covers everything that the instructor taught in the class.  The training guide functions as a very useful reference guide for the supervisor or manager.  If they cannot remember how to do something from the class, the guide will give them step by step instructions.

Do we sell training documentation separately?

No.  The customized, training guides are quite valuable; however, some of the most valuable information comes from all the call center specific questions that the instructor answers for the managers and supervisors.  While the training guide contains information on how to do something in Symposium Call Center Server, it is essential that the instructor explains to the managers and supervisors why it is done that way.

What is the best part of providing Symposium Training for GDS Customers?

We enjoy seeing the positive expression on people's faces when they walk out of a class knowing that they can effectively use their Symposium Call Center Server and Symposium Web Client.  The managers know they have effective tools to manage the entire contact center.  The supervisors can more easily recognize superior agent performance and agents that need additional coaching.  The reporting supervisors know how to export report data into Microsoft Excel or Word instead of manually keying the data into reports or forms.  The managers know if they are under or over staffed, and know what their customer's are experiencing in the call center.  It really makes our jobs rewarding when we get to spread the word about all the great things that Symposium Call Center Server and Symposium Web Client can do.  Superior Symposium training allows you to improve the level of customer service provided by your contact center and makes your job easier.

Does GDS offer Symposium Web Client and Nortel Call Center Manager Administration training?

Of course we do!  We offer customized training on the SCCS legacy client, Symposium Web Client, and CCMA and CCMS.  We recently finished training all Supervisors and Managers for a company with many CCMS and CCMA based contact centers.  Each contact center has from 800 to 1200 agents.  GDS trained provided refresher training for AT&T mobility, after they upgraded their contact centers to CCMA and CCMS.  We received very positive feedback on the classes.  We would be very happy to put you in direct contact with our customers, to hear their comments on our training.  Click here to see additional information about GDS's Symposium Web Client Services.

What makes our training better?

Our training is provided by people that have an excellent understanding of the Symposium Call Center Server system.  In addition to training on SCCS and Symposium Web Client, we also install and program the products.  We have helped many customers creatively and effectively use their Symposium in a variety of business environments across the United States.

 

Check out our easy to use contact form!

 

 
Satisfaction Guaranteed Training

We now guarantee your satisfaction with our training classes.  lf you are not pleased with the training, just stop the class by the end of the 1st hour and return the training materials.  

What our customers say about us.

from a call center manager:

"You were fantastic Tara! Everyone agreed that you were one of the best trainers we've ever worked with, for any product. Thanks very much for making everything so easy to understand, and more than that you made it enjoyable."

-WM, Help Desk manager

 

from a vendor:

"It was a real pleasure meeting you.  I like your style and will continue to use you for our training opportunities."

 

from a manager:

"Thanks for the great training. It's good to know that we have someone like yourself who really knows what they're talking about with Symposium."

 

from an IT manager:

"The training was excellent and I'm still finding things that need to be changed based on what I learned in the class."

 

 
 

Copyright 2005, 2006, 2011 GDS Communications, Inc.

Note: Avaya Aura, AACC, Nortel, Nortel Contact Center - Manager, Nortel Contact Center Manager Server, Nortel Contact Center Manager Administration, Nortel Symposium Call Center Server, Nortel Symposium Web Client, Nortel Symposium Express Call Center Server,  Nortel SCCS, Nortel Call Pilot, Meridian Mail, Meridian Max, Meridian Customer Controlled Routing, CCR and Meridian1 are registered trademarks of Nortel Networks, or Avaya.