Contact GDS

 

	Who needs GDS on-site Nortel Symposium Call Center Server training?
	How much does on-site training cost?
	Is GDS training affiliated with or approved by Nortel Networks?
	Do we sell training documentation separately?
	What documentation is provided with the on-site training?
	What is the best part of providing Symposium Training for GDS Customers?
	Does GDS offer Symposium Web Client training?
	What Symposium Training Classes are offered by GDS?
	What makes our training better?
	How do I contact GDS about Symposium training?

Who needs GDS on-site Nortel Symposium Call Center Server training?

Everyone that uses Nortel Symposium Call Center Server on a daily basis, or looks at SCCS reports, needs Reports and Real Time displays training.  Nortel Symposium Call Center Server is a fantastic tool, but your employees need to know how to effectively use the system in your environment.  Knowledge of the Symposium system is required if you want to know what your customers are experiencing and measure your call center staff productivity.  In your on-site training environment, your agents and incoming calls are evaluated in the Symposium historical reports and Symposium real-time displays.  This leads to a better understanding of Symposium Call Center Server by managers and supervisors.  If your managers and supervisors know how to use it, the Symposium system will allow you to get the maximum benefit from your agent salary expenditures and improve your customers' experience in your contact center.

How much does GDS on-site training cost?

Reports and Real Time Displays Training for 6 students*

Symposium Administration, Reports and Real Time Displays Training for 6 students*

As you can see, the on-site training is very competitive with a typical Symposium 5 day training class.  GDS is very flexible and accommodating when it comes to addressing your training needs.  Everything is possible, when GDS is your training partner.  Contact us so we can get started on your customized training solution.

* These prices are estimates, actual costs may vary.  GDS does have a minimum class size based on class content, and total number of students trained.  Travel expenses are billed at actual cost.  Please contact us for further details.

Is GDS training affiliated with, or approved by Nortel Networks?

NO, but we can put you in contact with customers that highly recommend our training.  We offer fast, flexible, information packed, non-Nortel certified, Symposium training.  We have trained over 2000 supervisors for Cingular Wireless.  We also provide on-site training for as few as 5 supervisors and managers.  Contact GDS for all of your Symposium related training needs.

What documentation is provided with the on-site training. 

Each student receives a 40 to 120 page training guide, depending on the class, that covers everything that the instructor taught in the class.  The training guide functions as a very useful reference guide for the supervisor or manager.  If they cannot remember how to do something from the class, the guide will give them step by step instructions.

Do we sell training documentation separately?

No.  The customized, training guides are quite valuable; however, some of the most valuable information comes from all the call center specific questions that the instructor answers for the managers and supervisors.  While the training guide contains information on how to do something in Symposium Call Center Server, it is essential that the instructor explains to the managers and supervisors why it is done that way.

What is the best part of providing Symposium Training for GDS Customers?

We enjoy seeing the positive expression on people's faces when they walk out of a class knowing that they can effectively use their Symposium Call Center Server and Symposium Web Client.  The managers know they have effective tools to manage the entire contact center.  The supervisors can more easily recognize superior agent performance and agents that need additional coaching.  The reporting supervisors know how to export report data into Microsoft Excel or Word instead of manually keying the data into reports or forms.  The managers know if they are under or over staffed, and know what their customer's are experiencing in the call center.  It really makes our jobs rewarding when we get to spread the word about all the great things that Symposium Call Center Server and Symposium Web Client can do.  Superior Symposium training allows you to improve the level of customer service provided by your contact center and makes your job easier.

Does GDS offer Symposium Web Client training?

Of course we do!  We offer customized training on the SCCS legacy client and on Symposium Web Client.  We recently finished training all Supervisors and Managers for a company with many Symposium based contact centers.  Each contact center has from 800 to 1200 agents.  GDS trained over 2,000 managers, supervisors and directors for Cingular Wireless.  We received very positive feedback on the classes.  We would be very happy to put you in direct contact with our customers, to hear their comments on our training.  Click here to see additional information about GDS's Symposium Web Client Services.

What makes our training better?

Our training is provided by people that have an excellent understanding of the Symposium Call Center Server system.  In addition to training on SCCS and Symposium Web Client, we also install and program the products.  We have helped many customers creatively and effectively use their Symposium in a variety of business environments across the United States.

Check out our easy to use contact form!