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Symposium Training

 

Administration
Reports and Displays

 

    

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Symposium Call Center Server and Web Client training are required to efficiently and effectively manage your company's contact center.  Since your call center is one of the most important ways you interface with your customers, your contact center managers and supervisors should know how to utilize and manage the Symposium system.  At GDS, we have seen Symposium utilized in contact centers from 10 to 2000 agents.  As the number of agents in a call center increases, the support staff for Symposium usually becomes more specialized.  GDS offers customized training classes to meet your specialized training needs while saving you money.

 

The most common On-Site Training Classes offered by GDS Communications, Inc. are:
bulletAdministration for Symposium Call Center Server and Symposium Web Client
bulletReports and Real Time Displays for Symposium Call Center Server
bulletReports and Real Time Displays for Symposium Web Client
bulletReports and Real Time Displays for Symposium Web Client Upgrades

 

GDS believes that on-site SCCS training leads to greater retention by the supervisors and managers, since they are in their normal work environment.  The cost of our on-site training is very competitive when compared to training that is taught in a classroom environment.  The cost of our on-site Symposium Training is quoted for each job depending on the number of students, length of the class, and number of classes taught.  Please contact GDS for your customized training quote.  

 

Download Training Guide samples below:

bulletSymposium Web Client Administration Guide
bulletSymposium Web Client Reports and Real Time Displays Guide
bulletSCCS Administration Guide
bulletSCCS Reports and Real Time Displays Guide

 

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Customer Comments

from a call center manager:

"You were fantastic Tara! Everyone agreed that you were one of the best trainers we've ever worked with, for any product. Thanks very much for making everything so easy to understand, and more than that you made it enjoyable."

-WM, Help Desk manager

 

from a vendor:

"It was a real pleasure meeting you.  I like your style and will continue to use you for our training opportunities."

 

from a manager:

"Thanks for the great training. It's good to know that we have someone like yourself who really knows what they're talking about with Symposium."

 

from an IT manager:

"The training was excellent and I'm still finding things that need to be changed based on what I learned in the class."

 

 

 
 

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Note: Nortel, Nortel Contact Center - Manager, Nortel Contact Center Manager Server, Nortel Contact Center Manager Administration, Nortel Symposium Call Center Server, Nortel Symposium Web Client, Nortel Symposium Express Call Center Server,  Nortel SCCS, Nortel Call Pilot, Meridian Mail, Meridian Max, Meridian Customer Controlled Routing, CCR and Meridian1 are registered trademarks of Nortel Networks.