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Do you need custom crystal reports for your Symposium Call Center Server, Symposium Web Client Server, or Nortel Contact Center Manager Server?  A few of the reports that we have customized for our customers are listed below.  These reports are available at very reasonable prices.  Click the links to see what the reports look like.

 

Custom Crystal Reports for sale:
bullet Agent Login Logout report - excluding Not Ready or Walk Away events
bulletAgent Not Ready report - includes only Not Ready and Walk away events
bulletAgent Adherence Report - this is a basic adherence report for companies that are not ready to make the investment in workforce management or scheduling software. 
bulletCustom Agent Performance report - includes Miscellaneous Busy time for the agents - time agents spent pressing Forward, Conference, Speed Call, and DN keys.  This is a tactic that some agents use to avoid calls without increasing their Not Ready time.  This is also shown as Busy time in the Supervisor's Agent display.
bulletCombined Agent Performance and Agent DN Performance report - This report saves space by eliminating some of the fields usually not needed on the Agent Performance report and adds the most needed information from the Agent DN Performance report. Hourly interval version and daily version
bulletApplication Performance Report - including routed calls - When scripted properly, this report can be used to show the number of calls going to voice mail, if your customers have that option.

 

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Note: Avaya Aura, AACC, Nortel, Nortel Contact Center - Manager, Nortel Contact Center Manager Server, Nortel Contact Center Manager Administration, Nortel Symposium Call Center Server, Nortel Symposium Web Client, Nortel Symposium Express Call Center Server,  Nortel SCCS, Nortel Call Pilot, Meridian Mail, Meridian Max, Meridian Customer Controlled Routing, CCR and Meridian1 are registered trademarks of Nortel Networks, or Avaya.